Getting Help

Help for Instructors

For help during class, email or call 217-333-6568.

For online learning consulting assistance outside of class, join the eLearning consulting hours via Zoom (details below) or email

Monday to Friday
9-11 AM and 2-4 PM
Help with digital media:  1-2 PM

More information is available at the eLearning Instructional Continuity

Help for Staff

For technology assistance, email If you do not have access to send email, please call 217-244-0812. Please do not email IT Partners staff directly with new requests for assistance, so we can effectively manage our response during this crisis.

Technology resources for remote work are available at the IT Partners Workplace Continuity website.

You can also join the ITP - Gies Remote Work Tech space on Microsoft Teams to ask how-to questions about Microsoft Teams, Skype for Business, Zoom, VPN, and other remote working technologies. 

Help for Students

Students can visit the eLearning Student Orientation website or get direct help with technical problems at